Terms of Service

1.Who this agreement is between

These terms are between [COMPANY] ("we", "us"), the provider of sentryq Cloud, and the organisation that creates a workspace ("you", "your agency"). The person who completes signup confirms they are authorised to accept these terms on the organisation's behalf.

By creating a workspace you accept these terms and the Data Processing Agreement, which is incorporated into them. The version you accepted is recorded against your account, with the date.

2.What the service is

sentryq Cloud provides your agency with a dedicated deployment of the sentryq CRM: a chat inbox synchronised with Fanvue, earnings and payment records, chatter shifts and payroll data, coaching and quality review tools, scripts, mass messaging, automations, fan segmentation, a media vault, tracking links and goals.

The service is delivered as a web application at a subdomain we assign to you at signup. A desktop companion application is not part of this service.

We may add, change or remove features. Where a change removes a capability you rely on, we will tell you in advance through the workspace or by email to your account address.

3.Eligibility and acceptable use

You may use the service only to manage accounts you are lawfully authorised to manage, on platforms whose own terms permit third-party management. You are responsible for holding the consent of every creator whose account you connect.

You must be at least 18 years old, and every person you give access to must be at least 18 years old.

• Do not use the service to impersonate a creator in a way that person has not agreed to.
• Do not upload, store or send material that is unlawful in Germany or in your own jurisdiction, or that depicts any person under 18.
• Do not attempt to access another agency's workspace, probe our infrastructure, or circumvent rate limits and access controls.
• Do not resell, sublicense or provide the service to a third party as your own product without a written agreement with us.

4.Accounts and access

You are responsible for who you invite into your workspace and what you allow them to do. Accounts are individual; shared logins defeat the audit trail your own quality reviews depend on.

You must tell us promptly if you believe an account has been compromised. We will help you contain it, and we may suspend access where we reasonably believe a credential is in the wrong hands.

5.Fees, billing and cancellation

The service is charged per licensed model per month, at the price published on our pricing page. Billing is handled by Fanvue through the Fanvue App Store: each model's own Fanvue account subscribes to our application, and Fanvue charges that account.

We do not collect or store your payment details. Invoices, receipts, taxes and refunds for the subscription are between the subscribing Fanvue account and Fanvue, under Fanvue's terms.

A subscription can be cancelled at any time from the subscribing Fanvue account. The licence continues until the end of the period already paid for. There is no setup fee and no minimum term.

A model whose licence lapses stops synchronising with Fanvue. Data already in your workspace remains visible to you while your workspace is active.

6.Your data and who owns it

Everything in your workspace is yours: conversations, fan records, earnings, media, shift and payroll records, notes and settings. We claim no ownership over it and we do not sell it, share it with other customers, or use it to train models.

We process it to run the service for you, and as instructed by you. The detail is in the Data Processing Agreement, where you are the controller and we are the processor.

You can export your data from your workspace at any time. We will not withhold an export because of a billing dispute.

7.Availability, maintenance and support

We aim to keep the service available at all times and we publish a status page, but we do not offer a contractual uptime guarantee in this version of the service.

Updates are applied during a weekly maintenance window you choose in your workspace settings. Updates that carry no database change may be applied at any time. Urgent security fixes are applied immediately, without waiting for a window.

Support is by email at the address published on our site, during the hours published there. We aim to answer within one business day.

We take daily backups of your database and test restores regularly. Backups are retained for 30 days.

8.Third-party platforms

The service depends on Fanvue's API. We are not affiliated with Fanvue, we do not control it, and we cannot guarantee its availability, its behaviour or its future policies.

If Fanvue changes or withdraws access in a way that materially reduces what the service can do, we will tell you what has changed and what we are doing about it. We are not liable for the consequences of another platform's decisions.

9.Suspension

We may suspend a workspace where there is no active licence for any model, where we are required to by law, where continued operation threatens the security or stability of our infrastructure or another customer, or where the workspace is being used in breach of the acceptable use section above.

Except where the law or an immediate security risk prevents it, we will tell you before we suspend, say why, and give you a reasonable opportunity to fix the problem. A suspended workspace is not deleted; its data is retained under the deletion policy below.

10.Ending the agreement, and what happens to your data

You may stop using the service at any time by cancelling every model's subscription and asking us to close your workspace. We may end the agreement on 30 days' notice, or immediately for a material breach that is not fixed after we have asked.

When the last licence lapses, your workspace is suspended rather than deleted, and your data is retained for 30 days so that an accidental cancellation is recoverable. During that period you can restore the workspace by starting a subscription again, or request an export.

After 30 days, or immediately on your written instruction, the workspace and its data are permanently deleted, including from backups on the next backup rotation. This is described on our data deletion page.

11.Warranties and liability

We provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided as it is, without other warranties.

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, our total liability to you in any twelve-month period is limited to the amounts paid for the service in respect of your agency in that period. Neither party is liable to the other for loss of profit, loss of business or indirect losses.

12.Changes to these terms

We may change these terms. Where a change is material we will give you at least 30 days' notice by email to your account address and in the workspace, and the new version takes effect at the end of that period.

If a material change is unacceptable to you, you may end the agreement before it takes effect and request an export and deletion.

13.Law and disputes

These terms are governed by the law of [COMPANY]'s place of establishment, and the courts there have exclusive jurisdiction, without affecting any mandatory rights you have under the law of your own country.

Before starting proceedings, both sides agree to raise the problem in writing and to spend 30 days trying to resolve it.

14.Contact

Write to us at the address published on our site. Legal notices should be sent to the same address and marked for the attention of the operator of sentryq Cloud.